Ariba Support Analyst
Canada, Alberta, Calgary
Fulltime: 40 hrs a week / CA$ 38 - 50 per hour
Experience: 6-9 Years
Mining
Introduction
Brunel is seeking an Analyst for Ariba Support for a 12‑month assignment for our valued client. We are looking for a proactive and customer‑focused Ariba Support Analyst to provide day‑to‑day functional and administrative support for SAP Ariba. In this role, you will monitor and triage a shared support inbox, resolve user issues, and provide higher‑value Tier 1/Tier 2 support for sourcing and Source‑to‑Pay (S2P) activities.
What are you going to do
- Monitor the shared support mailbox; categorize requests, incidents, and user questions.
- Apply service standards for acknowledgment, prioritization, routing, and escalation.
- Maintain accurate documentation of resolutions for auditability and knowledge capture
- Provide "in‑event" support including timelines, bidder visibility rules, Q&A guidance, and event extensions.
- Troubleshoot sourcing issues (supplier access, publishing errors, templates, rule behaviors).
- Promote adherence to sourcing process standards and proper system usage.
- Support user provisioning, deprovisioning, and role updates.
- Ensure segregation‑of‑duties requirements are followed where applicable.
- Work with cross‑functional approval groups when access spans multiple systems.
- Provide procedural guidance to internal users and suppliers (e.g., how to confirm an order, invoice, submit credit memos).
- Support troubleshooting for PO, Goods Receipt (GR), Invoice Receipt (IR), and invoice exception scenarios.
- Investigate GRIR or Auto‑GR questions and identify system vs. process root causes.
- Coordinate with AP, Procurement Ops, Master Data, and technical teams as needed for resolution.
Essential skills and knowledge
- University graduate in Supply Chain Management, Business Administration, Finance, Accounting or a related field with 1 - 3 years related experience OR 5 - 7 years combination of post-secondary education and related experience with some professional development
- Hands‑on SAP Ariba support, ideally including sourcing or supplier enablement.
- Procurement operations, procurement technology, or application support experience.
- Experience supporting S2P processes with understanding of upstream (sourcing) and downstream (PO, GR, IR) impacts.
- Experience working within a Tier 1/Tier 2 support model, including intake, triage, and escalation.
- Preferred: experience troubleshooting GRIR discrepancies or Auto‑GR issues in collaboration with AP/Finance.
- Strong working knowledge of SAP Ariba Sourcing (events, templates, enablement, troubleshooting).
- Support desk fundamentals: prioritization, categorization, documentation, communication.
- Working knowledge of SAP/S4 or ERP procurement concepts (PO lifecycle, GR, IR, invoice exceptions).
- Customer‑service orientation with strong written and verbal communication skills.
- Ability to learn quickly, work independently, and manage time effectively.
What we offer
Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.